WellnessHub

Customer notification preference behavior

Validate in-app and email preference controls for customer events.

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CustomerBooking and Account Journey8 min
Guide scope
Use this to prepare before starting execution.

Primary route: /customer/notifications

Prerequisites

  • Customer has upcoming booking events to trigger notifications.
Step-by-step test instructions
Follow in exact order. Do not skip steps.
  1. 1. Open notification settings in customer portal.
  2. 2. Toggle event preferences for booking updates and reminders.
  3. 3. Trigger booking update from console or customer actions.
  4. 4. Verify only enabled channels are received.
Pass criteria
Guide is complete only when all checks below are true.
  • In-app notifications respect preference toggles.
  • Email notifications respect preference toggles.
  • Push notifications are not expected in this release.
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Notification preferences and email template control

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