WellnessHub

Customer reviews and history visibility

Validate customer feedback flow and history views.

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CustomerBooking and Account Journey8 min
Guide scope
Use this to prepare before starting execution.

Primary route: /customer/reviews and /customer/bookings

Prerequisites

  • Customer has at least one completed booking.
Step-by-step test instructions
Follow in exact order. Do not skip steps.
  1. 1. Open review section in customer portal.
  2. 2. Submit a review with rating and feedback.
  3. 3. Verify review status while pending moderation.
  4. 4. After moderation, confirm approved review is visible publicly.
Pass criteria
Guide is complete only when all checks below are true.
  • Review enters moderated pipeline before public visibility.
  • Customer sees current status for submitted review.
  • Approved review appears in business public profile.
Next guides in this journey
Continue with these connected scenarios.

Promotions and review lifecycle

Test discount setup plus review moderation and business responses.

Platform moderation and audit workflows

Validate moderation queues and audit visibility at platform level.