WellnessHub

Reschedule, cancel, and waitlist offer handling

Validate frontdesk slot changes and waitlist lifecycle behavior.

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Frontdesk / ManagerDaily Frontdesk Work14 min
Guide scope
Use this to prepare before starting execution.

Primary route: /console/bookings and /console/waitlist

Prerequisites

  • At least one booking and one waitlist entry exist.
Step-by-step test instructions
Follow in exact order. Do not skip steps.
  1. 1. Reschedule a booking to another slot and verify availability checks.
  2. 2. Cancel a booking and observe any released-slot handling.
  3. 3. Open waitlist queue and inspect priority ordering.
  4. 4. Offer an available slot to the top waitlist customer.
  5. 5. Complete booking from waitlist and verify entry closure/removal.
Pass criteria
Guide is complete only when all checks below are true.
  • Conflict rules are respected during reschedule.
  • Waitlist entries move through offer/booked lifecycle correctly.
  • Cancelled slots can be reused according to queue logic.
Next guides in this journey
Continue with these connected scenarios.

Complete booking lifecycle with recurrence

Test create, edit, reschedule, cancel, and recurring booking behavior.

Walk-in intake to completed booking

Run full frontdesk flow for a non-registered walk-in customer.